Grimoire
Design Sprints
Design System
Project Management
Dev Handoff
Simplifying complexity, enhancing global retail operations.
I have worked on this project for two semesters as part of a team all the while applying everything I have learnt during 2 years of my Master's in HCI and the professional experience I have gained before that.
Quick Summary:
Timeline:
Sep 2023 - May 2024
Platform:
Mobile + Desktop
Role:
UX Designer / Researcher, Facilitator
Team:
Kalyan, Amit, Daiyi, Jamie, Yunbin
Goal:
Enhance the usability of SAP systems used during Apple’s New Product Introduction (NPI) events by making the interfaces more intuitive and efficient for global retail teams, resulting in streamlined workflows and improved decision-making.
Users:
Retail teams, business analysts, finance, and supply chain teams, as well as global leadership, who relied on the system for data-driven decisions and smooth NPI operations.
Results:
Designed a user-friendly and efficient web-based tool, simplifying complex SAP systems to enhance productivity. Conducted user research, implemented iterative testing, and effectively managed the project to deliver a seamless, efficient experience for over 73k employees globally.
Roles & Responsibilities:
During my time, I took on 4 projects, each with 16-20 User Stories. This tool was part of the User Stories of Projects 3 & 4. I also had to wear multiple hats to complete each project.
UX Designer/Researcher: Conducted stakeholder interviews, gathered and analyzed data, designed solutions, created prototypes, tested them, and collaborated with developers for implementation.
Sr. Consultant: Managed the process end-to-end, from planning sprints and setting milestones to overseeing testing and deployment. Ensured all user queries and bugs were resolved during the support phase. Led a growing team in my second year, provided mentorship, delegated tasks, and ensured smooth project execution while fostering collaboration across teams.
Impact of the "award-winning" solution:
7x
Improvement in Process Efficiency
96%
Increase in User Satisfaction
~73k
Employees Benefitted Globally
$120k
Revenue Gained by Infosys
Key Learnings
Cross-Functional Collaboration Drives Success
Stakeholder Engagement Enhances Project Buy-In
Agile Testing Ensures Delivery Quality
Adapting to Changing Requirements
Few metrics from my time at apple
95%
On-Time Project Delivery Rate
~30
User Stories Successfully Delivered
4
New Team Members Trained & Mentored
~$450k
Total Revenue Gained by Infosys
